Audience: Transportation admins and staff
Purpose: Troubleshoot errors when attempting to delete a bus schedule from a student record.
Symptom
An error message appears or nothing happens when attempting to delete a bus schedule from a student record. The error commonly reads as "Cannot read properties of undefined (reading 'schoolId')".
Cause
The most common cause of this issue is related to expired bus schedules from prior terms that were rolled over to the term you are working in.
Please note, while common, the error message above may not be exclusive to this situation.
How to fix it
- If the bus schedule is expired, navigate to the session where the schedule was active by clicking on the current session in the menu bar and selecting the appropriate session.
- Locate the student on the Students tab and delete the bus schedule from the student record.
- Navigate back to the session you were previously working in, locate the student record, and you should now be able to delete the bus schedule.