EZRouting may open reports in a pop-up window. If Mozilla Firefox blocks pop-ups for EZRouting, a report can spin, fail to generate, or show a "Bad Request" error. Allowing pop-ups for EZRouting fixes this.

Here's how to allow pop-ups for EZRouting in Mozilla Firefox. Use either method.

Allow pop-ups for EZRouting from the Firefox information bar

1. In Firefox, go to the EZRouting page where the report did not open. A yellow information bar appears at the top of the page saying a pop-up was blocked.
2. Click the Options (or Preferences) button in the information bar.
3. Select Allow pop-ups for followed by the EZRouting web address.
4. Run the report again.

Allow pop-ups for EZRouting in Firefox settings

1. Open Firefox and click the three lines (menu) in the top-right corner.
2. Select Settings.
3. Go to the Privacy & Security panel.
4. Scroll down to the Permissions section.
5. Next to Block pop-ups and third-party redirects, click Manage exceptions.
6. Type the EZRouting web address exactly as it appears in your address bar when you use EZRouting (for example, https://www.ezrouting.com) and click Allow.
7. Click Save Changes.
8. Return to EZRouting, refresh the page, and run the report again.

Your IT department may manage Firefox settings on district computers. If you cannot change the pop-up setting yourself, contact your IT department.

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Updated October 01, 2026 17:56