This article helps you troubleshoot why field trip routes are not appearing on your tablet in EZRouting. Most field trip route display issues are resolved by confirming the operator assignment, trip date, active school session, account status, and tablet staff type settings.
Issue description
Field trip routes may not display on a tablet when the route is not assigned correctly, the trip is outside the active school session or scheduled date, the operator account is inactive or has a conflicting assignment, or the tablet staff type settings are not enabled.
Signs
- Users may notice one or more of the following:
- Field trip routes do not appear on the tablet.
- The route appears in the system but not on the device.
- Only some driver types can see the route.
- The route is missing even though the trip is scheduled.
Basic troubleshooting steps
Check the most common causes first:
- Confirm the operator is assigned to the specific field trip route in the system.
- Verify the field trip is scheduled for the correct date.
- Make sure the trip falls within the active school session.
- Confirm the operator account is active.
- Check for conflicting assignments that may prevent the route from displaying.
Advanced troubleshooting steps
If the route still does not show, review the tablet settings and driver type visibility.
- Check tablet staff type settings. On the tablet, tap the half person icon, then go to Settings, General, and Staff Types.
- Enable the correct driver types. In Staff Types, make sure the middle box is checked for each driver type that should be visible on the tablet.
- Refresh and recheck the route. After updating the settings, refresh the tablet view and confirm whether the field trip route now appears.