Validation and Error Handling
| Error Type | Meaning | Resolution |
|---|---|---|
| Missing Student ID | Record skipped due to missing key identifier | Add ID in SIS and rerun import |
| Invalid Address | Geocoding failed | Correct address in SIS or manually geocode in EZRouting |
| Duplicate Record | Student ID appears more than once | Merge duplicates in SIS |
| Field Mapping Error | Mismatch between SIS and EZRouting fields | Review and correct mapping configuration |
Troubleshooting Common Issues
| Issue | Possible Cause | Resolution |
|---|---|---|
| Import didn’t run | Scheduler disabled or system offline | Re-enable automation and verify schedule |
| Partial update | SIS connection dropped mid-import | Check network stability and retry manually |
| Wrong data in fields | Outdated mapping | Update field mapping in integration settings |
| Continuous errors | Stale credentials or expired API token | Renew SIS authentication and test connection |
When to Contact Support
Contact Pathwise Support if:
- Imports fail for more than two consecutive nights.
- The same error repeats after mapping correction.
- You need to reset or reauthorize the SIS connection.
Provide:
- SIS provider name and version
- Import log file (CSV preferred)
- Date/time of the most recent failure
Updated