Short Answer
Occasionally, the Students tab can initially show an inflated student count (including duplicates or incorrect statuses). A manual refresh or tab change forces the UI to reload the correct dataset.
Why This Happens
The initial load may use a cached or stale dataset.
A known behavior caused some customers to see thousands of students at login, which corrected itself after a refresh.
What You Can Do
Use the built-in Refresh
Click Refresh in the Students tab immediately after logging in.
Confirm the count aligns with your expected total.
Switch tabs
Navigate to another main tab (e.g., Routes) and then back to Students, which can also re-trigger loading.
Clear browser cache (if it persists)
Log out, clear cache, then log back in with a fresh session.
When to Contact Support
If the student list:
Still shows incorrect counts after refresh + cache clear, or
Continues to fluctuate unexpectedly,
share:
Screenshots of “before refresh” and “after refresh”.
Approximate times and browser details.
Support can confirm whether a known fix applies or if additional investigation is needed.
Updated