Short Answer

Most “site down” issues are caused by local network, firewall, or DNS problems rather than a platform-wide interruption. EZRouting may be working normally for other customers while your network blocks or delays traffic.

Why This Happens

• District firewalls or content filters may block ezrouting.com or related domains/ports.

• Local network or ISP issues can cause requests to time out, so the page spins or shows a generic connection error.

• Browser cache or stale sessions occasionally cause pages to hang instead of loading cleanly.

What You Can Do

1. Check whether it’s just you or systemwide

   • Try loading another Pathwise product or the EZRouting Help Center.

   • Ask a colleague on a different network (e.g., mobile hotspot) to try the same URL.

2. Confirm your EZRouting server

   • If you can access it, go to https://www.ezrouting.com/sn.html to see your assigned server name and share it with support.

3. Basic browser checks

   • Hard-refresh the page (Ctrl+F5 / Cmd+Shift+R).

   • Clear browser cache and cookies, then sign in again.

   • Try an alternate browser (Chrome or Firefox recommended).

4. Loop in your IT team

   • Ask IT to:

     • Whitelist *.ezrouting.com and any documented IP ranges.

     • Confirm SSL inspection or content filters are not blocking EZRouting.

     • Check if any outbound firewall rules changed recently.

If EZRouting still will not load after these steps, our support team is available for further assistance.

Updated June 18, 2026 20:32