Purpose: Explain how to send mass notifications from EZRouting and troubleshoot when messages do not send as expected.
Overview
EZRouting can send real‑time notifications (email and/or text) to parents/guardians about:
Route changes or delays.
New or updated assignments.
General transportation announcements.
Sending large volumes of messages can trigger email server limits or other issues. This article covers both how‑to and what to check when notifications fail.
Before you send a mass notification
Confirm contact data quality
Ensure parent/guardian records include valid email addresses and/or mobile numbers.
Check that opt‑in or consent settings (if used) are correctly set.
Clarify your sending channel
Know whether your district sends via:
District email server (e.g., Outlook/Exchange, Gmail), or
EZRouting’s own messaging service, or
A combination (send via district first, then fall back to EZRouting).
Prepare your audience
Decide whether you are messaging:
All riders on a route.
A specific school or grade.
A subset (e.g., students affected by a change).
Send a mass notification
Exact steps may vary slightly based on your configuration.
Open the Notifications or Real‑time Notifications area.
Filter or select the group of students or routes you want to notify (by school, route, trip, etc.).
Choose the message type:
Email
SMS/text (if enabled)
Compose your message:
Clearly state what is changing.
Include effective dates/times and any required actions.
Review your recipient count.
Send the message.
If messages are not sending or are stuck
1. Check for sending limits
Many email providers limit the number of messages per day or per hour.
If your district uses its own email server:
Confirm whether you may have hit a daily send limit.
When limits are reached, sending can stall or delay.
Some configurations allow EZRouting to fall back to its own server when your district limit is reached:
There may still be a delay as the system switches and processes the queue.
2. Verify status within EZRouting
Check any notification status views or logs available in the Notifications area.
Look for:
Errors (bounce, invalid address).
Messages queued or pending.
3. Spot‑check recipient data
Open a few sample student records.
On their Contacts or communication tab, confirm:
At least one contact has a valid email/phone.
The phone is marked as able to receive texts, if texting is used.
If many records are missing contact data, update from your SIS or correct manually.
4. Try a smaller test group
Create a small test audience (e.g., a single route or a handful of students).
Send a short, clearly labeled test message.
Confirm whether:
The test sends successfully.
The issue only occurs at larger volumes.
When to involve IT or support
Involve your IT/email administrator when:
You suspect district email limits or spam filtering.
Messages are blocked or flagged as spam.
Contact EZRouting Support when:
Sending fails despite valid contact data and no known email server limits.
Errors appear in EZRouting’s notification status that you do not recognize.
Include:
Approximate send time.
Number of intended recipients.
Whether any recipients received the message.
Screenshots of errors or logs, if available.
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