Purpose: Provide a quick troubleshooting guide for common “no route” or “no assignment” issues.

Overview

If EZRouting or a related portal shows “No Route Available Today” or a student appears unassigned, it usually means:

• There is no active trip serving that student today, or

• The student does not have a valid bus schedule for that date, or

• The session or school is not correctly selected.

Quick checks

Work through these in order; most issues are resolved at one of these steps.

1. Confirm the school session

1. Look at the school year/session banner at the top of EZRouting.

2. Make sure you are in the correct session (e.g., current school year, not a sandbox or prior year).

3. If needed, switch to the correct session and re‑check the student.

2. Check the student’s school and eligibility

1. Open the student record.

2. Confirm:

   • The school is correct for the current date.

   • The grade and enrollment status are correct.

   • The student is eligible for transportation (not marked as a walker if they should ride).

3. Review the student’s bus schedule

1. In the student record, go to Bus Schedules.

2. Check:

   • Does the student have an AM and/or PM trip assigned for the day of the week in question?

   • Are the dates on the schedule valid for today (within the start/end range)?

3. If there is no schedule:

   • Use Search and Add Bus Schedules or other assignment tools to place the student on an appropriate trip.

4. Confirm that trips exist and are active

1. Go to the Routes/Trips section.

2. Locate the route and trip that should serve the student.

3. Verify:

   • The trip is assigned to the correct school session.

   • The trip runs on the correct days of the week.

   • The trip is not marked as inactive or out of service.

5. Check for calendar or exception settings

If your district uses calendars or special schedules:

1. Confirm that the date in question is not a non‑service day (weekend, holiday, teacher workday) for that route.

2. Check for any exceptions that would remove the trip for that date.

Common scenarios and resolutions

• New student added but not on a bus yet

  • Student has no bus schedule. Use search/add tools to assign them to an appropriate route and trip.

• School change (mid‑year transfer)

  • Student’s school updated, but bus schedules were not updated.

  • Remove old schedules and create new schedules for the new school and routes.

• Boundary or walk zone changes

  • Student may have become a walker or been reassigned.

  • Confirm district policy and adjust assignments accordingly.

When to escalate

If you have:

• Verified session, student data, bus schedules, and trips, and

• The system still shows “No Route Available Today” unexpectedly,

collect:

• Student ID and name.

• School and grade.

• Date(s) affected.

• Screenshots of the message and student bus schedules.

Then contact EZRouting Support for further investigation.

Updated March 03, 2026 20:13